Zevi by Opsyfy

Delete your account and data

Last updated: 15 October 2026

This page explains how to delete your account and data from Zevi, the clinic queue and appointment app made by Opsyfy. We delete your data within 28 days of your request.

If you are clinic staff (you use the Zevi app)

1. In the Zevi app, open Settings and tap Delete my account. This opens an email to us with the details filled in. Or write to support@opsyfy.in yourself with the subject “Delete my Zevi account”.
2. Include the mobile number you sign in with and the name of your clinic.
3. We confirm the request with you, so nobody else can delete your account.
4. We delete your account and data within 28 days, and tell you when it's done.

Your clinic owner can also remove your access from the clinic at any time.

If you are a patient (you booked through a clinic)

1. Ask your clinic to remove your details, or write to support@opsyfy.in with the subject “Delete my Zevi data”.
2. Include the WhatsApp number you booked with and the clinic's name.
3. We confirm the request on that WhatsApp number, then delete your data within 28 days.

What we delete

• Staff: your account, name, mobile number, role, signed-in devices and notification tokens.
• Patients: your name, WhatsApp number, family members booked from your number, and your appointments and message history.

What we may keep, and for how long

• Appointment and queue records a staff member created belong to the clinic and its patients, so they stay with the clinic, no longer linked to your account.
• Crash reports are deleted automatically by Firebase Crashlytics within 90 days.
• Anything the law requires us to keep, only for as long as it requires.